Contact

- How do I reach support?

Simply use our contact form or send an email to:
support@elfoyo.com

✓ Available at all times (7 days)
✓ First-class support
✓ Fast replies

Shipping

How long does shipping take?

The following factors influence the shipping time:

- When was the order placed?
- Which country is it being delivered to?
- What was ordered?

We ship your order from our warehouses. Shipping time is therefore 3–8 business days.

- When will my order be shipped?

Your order is shipped to you within just 24 hours.

- Where do I find my tracking number?

You will automatically receive the tracking number 1–3 business days after your order by email.

- What happens if the product arrives damaged?

If the product shows damage from, e.g., the delivery, you should report this to us within 14 days of the parcel being delivered. Within this period we cover the cost of the new product. In this case, send us an email with your order number and a photo of the damaged item.
Simply write to us at: support@elfoyo.com

Cancellation

- How can I cancel my order?

You can cancel your order within 24 hours of ordering.

Just write to us.

Unfortunately we cannot cancel an order that is already on its way.

- Can I change my order afterwards?

Within 24 hours of ordering it is possible to make changes. Just write to us.

We can change the following details for you afterwards:
- Delivery address
- Billing address
- First & last name
- Email address
- Phone number

- When do I receive the credit from a return?

After we have received the return and checked it, you will receive the credit for the invoice amount within 24 hours via the payment method you chose when ordering.

Order

- Why should I order from you?

Our products are unique. You will not find them in local stores or in other online shops.

In addition, you get these benefits:
✓ Free insured shipping
✓ Delivery with tracking
✓ 100-day money-back guarantee

- Which payment methods are supported?

Credit cards
VISA, Mastercard, American Express
PayPal
Apple Pay
Google Pay

- What happens after my order?

After you place your order, you will automatically receive an order confirmation by email. This message again lists all the information about your order, such as items, billing and delivery address and payment method. We process the order promptly and deliver it to you.

We hope you enjoy our products and are delighted to have you as a customer.