Privacy policy

Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how Elfoyo ("Elfoyo", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from elfoyo.com (the "Site"), use our services, or otherwise communicate with us (together, the "Services"). "You" means any user of the Services, whether a customer, visitor, or other individual whose information we collect. Please read this policy carefully.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised version on the Site and update the "Last updated" date above.

Information We Collect
The information we collect depends on how you use the Site.

  • Information you give us directly: your name, email address, phone number, billing and shipping address, and order and payment-confirmation details when you place an order; account details such as a username and password if you create an account; the content of any message you send us for customer support; and information you submit when you leave a review or sign up for our emails or SMS.
  • Information we collect automatically: when you use the Site we may collect usage data through cookies, pixels, and similar technologies — for example your device and browser type, IP address, network information, the pages and products you view, and how you interact with the Site.
  • Information from third parties: we may receive information from vendors and partners who support the Site or act on our behalf, such as our ecommerce platform (Shopify), our payment processors, and our analytics and advertising partners.

How We Use Your Information
We use your personal information to:

  • provide the Services — process and fulfill your orders, arrange shipping, handle returns and refunds, manage your account, and send you order- and account-related notifications;
  • communicate with you and provide customer support;
  • market our products — send you promotional emails or SMS you have opted into and show you relevant advertising, and tailor your experience on the Site and elsewhere;
  • keep the Site secure — detect, investigate, and prevent fraud, abuse, and other harmful or unlawful activity; and
  • comply with our legal obligations and enforce our terms.

Cookies
Like most online stores, we use cookies and similar technologies to run and improve the Site, remember your preferences, understand how the Site is used, and support advertising. Most browsers accept cookies by default, but you can set your browser to remove or reject them — note that some features of the Site may not work properly without them. For information about the cookies used to power our store on Shopify, see https://www.shopify.com/legal/cookies. We honor the Global Privacy Control (GPC) signal: if your browser sends a GPC signal, we treat it as a request to opt out of the "sale" or "sharing" of your information for that browser or device.

How We Disclose Your Information
We may share your personal information:

  • with vendors and service providers who perform services for us, such as payment processing, order fulfillment and shipping, IT and cloud services, analytics, and customer support;
  • with advertising and marketing partners, who use the information under their own privacy policies, to provide and measure advertising;
  • when you ask or consent to it, for example to ship your order or when you use social or login integrations;
  • within our corporate group and affiliates to operate our business; and
  • when required to comply with the law, respond to lawful requests, enforce our terms, or protect our rights, our customers, or others, including in connection with a business transaction such as a merger or sale.

"Sale" and "Sharing" for Targeted Advertising
Depending on where you live, sharing information with advertising partners so that we can show you relevant ads may be considered a "sale" or "sharing" of personal information under applicable U.S. privacy laws. You can opt out of this by using the Global Privacy Control signal described above or by contacting us at support@elfoyo.com. We do not knowingly sell or share the personal information of individuals we know to be under 16.

Third-Party Links
The Site may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites; please review their policies before providing them with your information.

Children
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Security and Retention
No method of transmission or storage is completely secure, and we cannot guarantee perfect security, so please do not send sensitive information through insecure channels. We keep your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to receive a copy of it (portability), to opt out of the "sale" or "sharing" of your information or its use for targeted advertising, and to appeal a decision if we decline your request. We will not discriminate against you for exercising these rights. To make a request, contact us at support@elfoyo.com. We may need to verify your identity before responding, and you may use an authorized agent where the law allows. You can unsubscribe from marketing emails at any time using the link in those emails; we may still send you non-promotional messages about your orders or account.

SMS/Text Messages
If you provide your mobile number and opt in, we will use it only to send the transactional, informational, or promotional messages you agreed to receive. We may collect your mobile number, message-interaction data (such as delivery confirmations), and your opt-in/opt-out status. You can opt out at any time by replying STOP to any message, or reply HELP for help. We do not share mobile opt-in information or phone numbers with third parties for their own marketing.

International Users
We may transfer, store, and process your information outside the country where you live, including in the United States, where our staff and service providers may access it. By using the Services, you understand your information may be processed in these locations.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise your rights, contact us at: support@elfoyo.com